An ITIL Certified Professional with a rich experience of 20 years in service delivery operations and project management, is GM Service Delivery Operations in F1 Info Solutions & Services Pvt.Ltd. He has an extensive capability of handling high volume, multi-location and multivendor projects, E2E service delivery including planning, deployment and execution and is an excellent leader who channelizes the strength of an individual towards achieving the desired goals. Prior to joining F1, he has worked with InTarvo Technologies Limited as DGM Services for more than 6 years. Has also worked with a company called Microchip, an associate of Wipro InfoTech, for over 9 years. He has a track record for attaining highest levels of customer satisfaction and managing clients to execute various projects. He has done his MBA in IT and Operations from Asian Institute of Management Technology, New Delhi. Apart from being Electronics engineer, he has completed many certifications like ITIL, CCNA, MCSE, SUN and CNE, including other brand specific certifications as well. He is passionate about people and the power of a motivated set of people to overcome any challenges & deliver outstanding results. Has enjoys leading services industry through motivating teams, continuously improving processes & automation to deliver high customer satisfaction & profitable business growth.