Installation Support for technology & Products in Consumer as well as Business Environment Warranty Support services for B2B clients with end to end call management Onsite services with various response levels to the Clients Break Fix, Reverse Material Authorization, Part replacement as well as Unit Level replacement. Preventive maintenance, upgrade, Post warranty onsite & offsite maintenance services for IT products
A return merchandise authorization (RMA) or return goods authorization (RGA) is the process of having a product repaired or replaced in order to receive a refund or credit for another product from the same retailer or corporation within the product’s warranty period
In the IT Service Industry, the critical importance of Spare Parts Management (SPM) cannot be underestimated. The SPM is the most essential component of an efficient Service Organization to ensure timely resolutions. SPM is an important activity and involves balancing inventory levels with Service Agreement Levels (SLA). We have a great deal of High-Precision forecasting and high infrastructure capabilities of managing SPM more effectively. Unpredictable demand and infrastructure conditions coupled with exacting SLAs make precision forecasting extremely important for us. Out of a Pan-India network of more than 100 Service Centers, F1 Services has 40 Service Centers of its own and 77 ASP Locations for keeping spare parts to take care of present IT Service needs and keep Customer Satisfaction at a high level. We have two (2) centralized National Hubs, one is in Bhiwandi and the other one is in Okhla at Delhi, India. These two are well attached to Pan India Service Centers to take care of Spare Parts Management. This allows us to provide faster turnaround times and increased customer satisfaction. We’ve deployed an integrated online-based CRM software which ensures great transparent visibility of our inventory at across Pan India Service Centers for cost-effective and efficient Spare Parts Management. On a continuous basis, we have a dedicated team who works on SPM to analyze the failures in field on a monthly basis, based on which the Spare Parts Management process takes place and sufficient spares parts are distributed to Pan India Locations to take care of Warranty and Post Warranty Services. Also we import spare parts from countries like China & Taiwan, from the principle companies, as part of SPM Process to service present and future IT Service needs in order to keep Customer Satisfaction at high level in this competitive environment.
Effective facility management services, combining resources and activities, is vital to the success of any organization. At a corporate level, it contributes to the delivery of strategic and operational objectives. On a day-to day level, effective facility management service provides a safe and efficient working environment, enabling staff to focus on the primary activity of the business. We at F1 Services understand the significance of an efficient facility management service thus with our rich experience and resource bring to the entire suite of services.
Provides an efficient way to provide immediate support to our customers. It’s convenient and fast. We’ve found that the vast majority of our customer’s technical problems can be resolved over the phone or with an online chat or with an email.